Concerned over their “late, casual response”, special secretary to Lieutenant Governor Anil Baijal, R N Sharma, has sent a note to Delhi Police Commissioner Amulya Patnaik asking police to start filing reports addressing complaints raised by Raj Niwas within a fortnight. Sharma has also written that the report must be sent by an officer not below the rank of a joint commissioner of police.
According to officials, there are two types of redressal systems for aggrieved citizens at Raj Niwas. Either they can register their complaint online, or they can personally visit the secretariat and meet officials who convey the complaint to Baijal. Depending on the grievance, the L-G either meets the complainant, or his secretaries forward the complaint to police chief Patnaik, asking for a report after conducting an enquiry.