The Consumer Forum of Chandigarh has directed a beauty and wellness institution to pay Rs 75,958 to a diploma student of Cosmetology, who did not attend the classes even once.
Anjali Devi stated that she took admission in diploma course of Cosmetology in VLCC Institute on December 27, 2017, and paid the fees of Rs 60,958 by taking a loan. The course was to start on January 2, 2018. However, on December 30, 2017, Devi informed the Institute manager about her inability to join the course due to some personal difficulty and wanted to leave the course.
The manager advised her to give a cancellation letter, which Devi submitted on January 13, 2018, along with a request to refund the paid amount. However, the institute did not refund even a single penny. Devi wrote e-mails to the institute, but to no success. She then filed a formal complaint at the Consumer Forum on October 9, 2018.
In reply, VLCC submitted that the complainant never approached them for the alleged cancellation of the seat at any point of time. They also informed that it was not possible for them to cancel the seat on any alleged oral request.